PRIVACY POLICY

Personal Data Protection Statement

This Privacy Policy explains how our company and its related entities (collectively referred to as “the Company”, “we”, “our” or “us”) collect, use, disclose and safeguard your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (PDPA).

We value your privacy and are committed to ensuring that your personal information is handled responsibly and lawfully.

We reserve the right to revise or update this Privacy Policy from time to time. Any changes will be communicated via our website or through appropriate channels.

1. Collection of Personal Data

1.1 What Constitutes Personal Data

“Personal Data” refers to any information that can identify you, whether directly or indirectly. This may include but is not limited to:

Full name

NRIC or passport number

Contact information (address, email, phone number)

Banking or financial details

Employment and occupation details

Citizenship information

Audio or video recordings (including CCTV footage)

Photographs or images

Location or GPS-related data

1.2 How We Obtain Your Personal Data

We may collect your personal information in various ways, including:

Directly from you through forms, applications, registrations or enquiries (online or physical copies)

Through authorised representatives, agents or dealers

From your employer, legal representatives or appointed intermediaries

From credit reference agencies or financial institutions

Through cookies and website usage tracking technologies

This applies to customers, prospective customers, vendors, tenants, suppliers and service providers.

1.3 Mandatory Information

Certain personal data requested in our forms or documents is compulsory. If you choose not to provide the required information, we may be unable to process your application, request or transaction.

2. Purpose of Processing Personal Data

Your personal data may be used and processed for purposes including, but not limited to:

For Customers / Prospective Customers:

Processing product or service applications

Verifying identity and background

Managing events, promotions, campaigns or contests

Administering payments and billing

Conducting credit checks where necessary

Insurance processing

Visa application assistance (if applicable)

Ensuring security and safety at our premises

Internal audits, investigations or compliance checks

Business analysis and customer research

Managing customer relationships

Responding to enquiries or resolving disputes

Marketing communications and promotional updates

Fulfilling legal and regulatory obligations

You may opt out of receiving marketing communications at any time via unsubscribe options or by contacting us.

For Vendors, Suppliers, Tenants or Service Providers:

Processing credit applications

Assessing creditworthiness

Managing contractual or commercial transactions

Payment processing

Insurance administration

Compliance, audit and investigation purposes

Business administration and relationship management

Legal and regulatory compliance

Marketing communications (where consent is provided)

3. Disclosure and Transfer of Personal Data

3.1 Within Our Group

Your personal data may be shared within our group of companies, including subsidiaries, affiliates and service partners, whether located within or outside Malaysia.

Access is limited to authorised personnel who require the information to perform their duties.

3.2 External Parties

We may disclose your personal data to third parties when necessary, including:

Banks and financial institutions

Professional advisers (lawyers, auditors, company secretaries)

IT service providers and contractors

Insurance providers

Event organisers

Business partners involved in delivering services

Government bodies, regulators or law enforcement agencies

Courts or tribunals

Authorities where disclosure is required by law

In the event of mergers, acquisitions, restructuring or business transfers, your personal data may be disclosed to relevant parties involved in the transaction.

4. Website Usage and Cookies

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

We may use cookies, web beacons and similar technologies to:

Improve user experience

Analyse website traffic and trends

Customise website content

Administer and enhance website functionality

Such technologies generally collect non-identifiable information unless combined with other personal data voluntarily provided by you.

5. Access and Correction

You have the right to request access to your personal data and request corrections, subject to applicable legal limitations and prescribed fees.

We encourage you to notify us promptly if your information changes to ensure accuracy.

6. Limiting Processing / Enquiries / Complaints

If you:

Wish to limit how your personal data is processed

Have questions regarding this Privacy Policy

Wish to lodge a complaint

Please contact us at:

Email: [Insert your official email address]

Kindly state your relationship with our company to facilitate processing.

7. Language Version

In the event of any inconsistency between different language versions of this Privacy Policy, the English version shall prevail.